A Store That Wanted a 30% Refund Fee

Hi, this is Whistle Pro. I'm currently in mourning, so I won't be at the store until tomorrow ㅠ

Oh no.. ㅜ My condolences to the deceased..

Whistle Pro, thank you so much ~

I'm sorry for bothering you during such a difficult time. If I can't pick it up tomorrow, it'll be really hard for me to come back later, so if there's no way to ask someone else to deliver it for you, I'd like to request a refund instead. Please contact me whenever it's convenient for you about the refund and proceed with it.

Friday, September 2, 2022

Hello, this is Whistle Pro. We're in a situation where we can't make the cake at all, so pickup today is difficult. As noted in the 4 precautions, yesterday was 3 days before, so 30% of the amount is excluded and a refund is possible~

10:24 AM

I don't think the refund reason is on my end but on your company's side, so I'm confused why it's not a full refund. It's not just a change of mind—you failed to meet the pre-agreed date and time, so I had to cancel. Why should the customer take the loss?

11:14 AM

I ordered a cake last week and was supposed to pick it up this Friday.

On Thursday, I contacted them to confirm the pickup time, but they replied that it would be difficult due to a sudden situation.

I was also flustered by the sudden one-sided cancellation,

but I accepted it as the right thing to do, expressed my condolences, and politely requested a refund.

There was no reply yesterday, but I got a reply today

They said they'll refund me minus a 30% cancellation fee.

Are they trying to take condolence money from me too?

I requested a refund again, but if they refuse, should I contact the Consumer Protection Agency?

Summary 1. Ordered cake a week ago 2. Cancelled the day before due to the business's circumstances 3. When I demanded a refund, they said to pay a fee